What to do in case of an Accident
FAILING TO REPORT A CLAIM BEFORE YOU LEAVE MEXICO, MAY AFFECT YOUR RIGHT TO BE INDEMNIFIED ACCORDING TO THE CONDITIONS OF YOUR POLICY. THE COMPANY MAY HAVE THE RIGHT TO DENY COVERAGE.
In case you get involved in an accident, please try to remain calm and remember that you and other occupants of the vehicle are the most important. Stay calm and have confidence that you are well protected by your Mexican insurance.
Then, you must report your claim immediately to ANA Seguros at 01-800-911-911-9 and if is possible to the Mexican Authorities Please keep your policy available at all times. You will be attended by a bilingual operator who will ask you the following information:
- Driver Name;
- Policy Number;
- Vehicle Description ( Make, Model, Color);
- City, Municipality;
- In case of a highway accident, take note of:
- Kilometer marked on highway;
- Highway Intersection;
- City or nearest town.
- Telephone number ( If available);
- Cause of loss;
- 3rd Party Vehicle description ( If applicable);
You will have a field adjuster assigned, who, whenever possible, and with the information given above, will meet you at the accident site. Your adjuster will need the following documents. Make sure you have them handy:
- Policy Face;
- Drivers License;
- You will be asked by the adjuster to fill out form describing the cause of the accident. It needs to be signed by the driver.
Please be sure to obtain all the information regarding your claim, since it will be of vital importance to follow-up your claim. Specifically :
- Claim Number;
- Location of the vehicle ( If it's needed to be towed away from accident site);
- City, municipality of Accident;
- The adjuster's name and telephone number ( If available).
For your convenience, before you leave the accident site, review with your adjuster the next steps that you must follow in order to have your claim finalized.
Do not try to make any arrangements or to settle any matter with 3rd parties by yourself. Wait for the adjuster to arrive. He will intercede in your behalf with the 3rd parties involved and legal authorities. Your cooperation is very important; it is the adjuster's job to help you.
For your information some mobile phones brought from the United States of America or Canada may not have coverage by the carriers within Mexican Territory. To report a claim or to request Legal Aid or Automobile Assistance, we highly suggest the use of a private phone or a public pay phone. Pay Phone Cards can be purchased at almost all Gas Stations and Drug Stores.
It is important to keep in mind that you are in a foreign Country and the laws and traffic regulations are different from those in the United States of America or Canada.
The phone number to report a claim and dialing from Mexico is
(These numbers must be dialed exactly as shown and please consider the remarks on Mobile Phones included in preceding paragraphs)
To follow up on your claim please call the below listed toll free numbers from The United States of America.
México City 1 888 335 70 72
Tijuana, B.C. 1 888 213 79 21
The Government of Mexico determines the Terms and Conditions of automobile insurance policies affording coverage for tourists in Mexico.
These Insurance Policies differ in many ways from policies issued in The United States of America or Canada.
In Mexico, being involved in car accident is considered a felony and in some cases the authorities may detain the driver as well as the vehicle.